• Lionwood Medical Practice, Norwich
  • Call anytime - AI receptionist 24/7 · Clinic team Mon-Sat, 8am-6pm
  • Call anytime - AI receptionist 24/7
  • Clinic team Mon-Sat, 8am-6pm
The Vasectomy Centre logo
Book Now
The Vasectomy Centre logo
  • Mon–Sat · 8am–6pm
  • Lionwood Medical Practice, Norwich
  • Call anytime - AI receptionist 24/7 · Clinic team Mon-Sat, 8am-6pm
  • Call anytime - AI receptionist 24/7
  • Clinic team Mon-Sat, 8am-6pm
The Vasectomy Centre logo
Book Now
The Vasectomy Centre logo

Complaints Procedure

We are committed to providing high-quality care and service. If you are unhappy with any aspect of your experience at our clinic, we encourage you to let us know.

How to Make a Complaint:

You can raise your concerns in the following ways:
  • In person – speak to a member of our team
  • By phone – 01603 364825
  • By email – enquiries@vasectomycentre.co.uk
  • In writing – addressed to: The Vasectomy Centre Lionwood Medical Practice 30a Wellesley Avenue North Norwich, NR1 4NU

What Happens Next:

  • We will acknowledge your complaint within 2 working days.
  • A full investigation will be carried out, and we aim to respond within 20 working days.
  • If the matter takes longer, we will keep you updated.
If you are not satisfied with the outcome, you may refer your complaint to: Independent Sector Complaints Adjudication Service (ISCAS) www.iscas.org.uk or Care Quality Commission (CQC) www.cqc.org.uk

We welcome feedback and use it to continuously improve our care and services.

The Vasectomy Centre, Norwich.

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Further insurer approvals are currently in progress.

© 2026 The Vasectomy Centre, Norwich. Outcomes and comfort levels may vary between individuals. This page is for information and enquiry purposes. All procedures are carried out by a qualified and accredited clinician.
The Vasectomy Centre is a trading name of The Community Clinic Ltd. Registration Number: 16375786
Procedures are carried out under practising privileges at Lionwood Surgery, which is registered with and regulated by the Care Quality Commission.
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