Privacy Policy
Background
This privacy notice sets out how we, at The Vasectomy Centre, use and protect any personal information collected or generated in relation to you whilst using our website
https://vasectomycentre.co.uk
We take your privacy seriously and have reviewed and updated our internal operational policies, processes and procedures to comply with the General Data Protection Regulation (EU) 2016/679 (“GDPR”), the UK Data Protection Act 2018 and successor legislation.
What is collected and the purpose of processing
The types of personal data collected when you use https://vasectomycentre.co.uk
Session cookies – please see our Cookie Policy and the cookie consent pop-up tool.
If you contact us to arrange a consultation, discovery call or procedure, you will use the enquiry form on our website, our booking system, or the contact details listed on our site. In doing so you are consenting to provide additional personal contact data in order for us to arrange your appointment:
Legal basis for processing data
Your consent
When you submit an enquiry or booking form, or email/call us, you are agreeing to us using your data in order to contact you for the reason specified — including to arrange a discovery call, consultation or procedure.
Becoming a patient
If you decide to proceed with a consultation or procedure with us, we will require certain additional personal information — including special category (health) data — in order to provide the requested medical services. During the patient registration process, further information will be provided to explain how this additional patient data will be used and the lawful basis for using it.
What we do with the information we gather
Contact and enquiry data
Is used to respond to your queries, requests or questions, and to arrange and deliver your consultation, discovery call or procedure. This data is stored for as long as you remain a patient of the clinic. If you contact us and do not proceed to become a patient, we will store your contact details for 18 months.
Patient and clinical data
If you become a patient, your clinical records (including consultation notes, procedure details and post-operative test results such as PVSA) are held in accordance with our clinical record-keeping obligations and relevant medical retention guidance.
Supplier data
If you become a supplier to our practice, you are required to provide us with your contact information and payment details for the performance of our contract together. This data is stored for as long as you may be a supplier with us and for seven years thereafter for legal reasons.
Links to other websites
This site may contain select links to external sites from time to time. Care has been taken to ensure that any sites listed on our website are reputable and relevant to our services.
As you probably realise, once you use these links we do not have any control over how that external site may use your personal data, so we cannot be responsible for the protection and privacy of any information you provide whilst visiting those sites.
Please do exercise caution and look at the privacy notices applicable to external sites.
From time to time, there may be videos or embedded widgets (for example, patient review widgets) on the website for information purposes. When viewing these, certain information may be passed from this website to the third-party provider in order to display the content. This information is passed via the use of cookies, and you have the option to opt in or out of certain cookies by using our cookie consent tool.
Source of your data and recipients of your data
Any analytical data collected via cookies is anonymised and used solely by The Vasectomy Centre for internal analytical purposes. This information is not passed to any other party. You have the option to opt out of analytical data collected via cookies by using our cookie consent tool.
We may share your data with third parties involved in delivering your care (for example, laboratories processing post-vasectomy semen analysis samples), as part of a company sale or restructure, or for other reasons to comply with a legal obligation upon us.
Automated decision making
No automated decisions are made using any personal information collected using this site.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we receive from you when using this website, submitting an enquiry, or contacting us on the details provided.
Data transfers outside the EEA/UK
We do not send any personally identifiable data outside the UK or EEA unless specifically requested by you.
Data processor agreements
This applies to third-party organisations we may use from time to time to manage this website or support delivery of our services (for example, booking, hosting or laboratory partners).
We have ensured they have committed to implementing appropriate technical and organisational measures to meet their obligations under the Data Protection regulations.
Your rights
You are entitled to ask about the data that is held about you, subject to certain exceptions. This is called a Subject Access Request (SAR). These should be made by email or in writing to our Data Protection contact at the following addresses:
Address: The Vasectomy Centre, Lionwood Medical Practice, 30a Wellesley Avenue North, Norwich, NR1 4NU
In addition, the Data Protection regulation provides the following
rights for individuals:
We make every attempt to ensure you are satisfied with the handling of your data queries or requests. However, you have the right to complain to the Information Commissioner’s Office (ICO) if you are not satisfied with the handling of your requests about the protection of your data. Follow the link below to report a concern to the
ICO.
